I talk to Issac from Aquatech to establish the best way to care for your housing.
When do you recommend the water housing to be serviced and how often ?
We recommend having your housing serviced every 1-2 years, depending on how often it is being used. If you're an every day or multiple times a week user, then definitely every 12 months if not more frequently. If you use it less than that, then just use your judgement as to how often you feel it should be getting serviced. If you experience any other issues with our housing then you should get in touch with our team on email@example.com or call one of our offices.
What do you recommend as the best way to care for your housing?
Treat your housing the same way you would treat your camera or lenses. If they get salt water on them, you clean them, do the same with your water housing. Soak and rinse it in a tub or bucket of fresh water after every session. A good time to do this is while you are downloading your images onto your computer after your session. Then dry it off completely and store in a cool dry area, with the backplate and ports stored detached from the housing. Have your housing serviced every 1-2 years as well to make sure it is in perfect working order.
You are straight out of the ocean what is the first thing you should do ?
Dry the housing off and keep it in the shade until you can get it home to carry out the above instructions.
The grease you provide where should and shouldn’t this be used?
Use the provided o-ring grease to help lubricate any sticky controls. Apply a small amount to the button shaft and press the button in and out repeatedly to help loosen the control. There is no need to use the grease on the main front and back o-rings, however a small amount can be applied to the front o-ring to help reduce friction when tightening ports.
What is the most common cause of leaks?
Without a doubt user error. 99.99% of leaks can be avoided by taking your time to setup your gear properly and water test your equipment as recommended in all of our instructions. If you carry out the water tests correctly, then you will notice when there is a setup issue and prevent a major leak. All of our products go through a strict QC procedure and have been water tested multiple times before they ever leave our warehouse, so it is the responsibility of the user to follow the instructions thoroughly and protect their equipment.
How do you prevent rusting and if you notice some what should you do to prevent it?
Firstly, you need to understand there is a difference between rust and surface staining. It can be common to see what looks like rust appear on some parts of your housing after only a few sessions. This is more of a surface stain than actual rusting, as we use marine grade stainless steel so the parts will not be rusting and weakening due to salt water exposure. The stains can generally be cleaned off pretty easily. There is no way to prevent this, but it is not to be viewed as a problem as the staining does not affect the integrity of the parts. You're more likely to loose or damage a part by trying to carry out repairs or maintenance on these things, then they are to ever cause your housing any issue. When you send your housing in for servicing our technicians will look over your housing completely and have the experience to decide any appropriate action on this issue.
If in doubt regarding any issue with your AquaTech equipment, get in touch with our team and we are only too happy to help answer questions or provide advice on gear recommendations. You can head to the contact page on our website to look up our phone numbers, or email us at firstname.lastname@example.org